Terms and Conditions

Terms and conditions

Disclaimer

MEHROTRAsthlm does not guarantee that all items included in the MEHROTRAsthlm webshop (hereafter referred to as the webshop) are in stock at the time of your order. In the event that an item is unavailable, MEHROTRAsthlm will contact you shortly by phone or by e-mail. MEHROTRAsthlm cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. MEHROTRAsthlm may, at any time, amend the content of the site. Although MEHROTRAsthlm strives to display the correct texts, images and pricing on the site and webshop, errors may occur. If you have been charged the wrong amount in the webshop, MEHROTRAsthlm will give you the option of placing a new order with the correct price or cancelling your order. MEHROTRAsthlm, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by e-mail. If we are unable to contact you, your order will be automatically cancelled. Part of the services mediated through the site are maintained by outside organisations. In situations where MEHROTRAsthlm acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. MEHROTRAsthlm cannot be held responsible for any damaged caused from using the site or, for that matter, not being able to use the site. MEHROTRAsthlm cannot guarantee problem-free, uninterrupted, and secure access to the site.

Terms and conditions

General

These terms and conditions apply to all purchase orders submitted through MEHROTRAsthlm’s webshop, and to all users of the domain www.mehrotrasthlm.com. We kindly ask you to please read the ‘Terms and Conditions’ carefully before placing any orders on www.mehrotrasthlm.com. If you are under 18 years old you must have permission from a parent or legal guardian to place an order. If you are under 16 years old you must let your parent or guardian accept MEHROTRAsthlm’s privacy policy before registering to use this site or any of this site’s services. Changes made after you have placed an order will not affect your order unless we are required to make the change by law. MEHROTRAsthlm reserves the right to revise these terms and conditions. Users are responsible for keeping themselves updated with such changes. If you do not agree to any changes of these terms and conditions, please contact us immediately at info@mehrotrasthlm.com.

Terms and conditions

Prices

The prices in our webshop comprise the total price (including VAT), but do not include potential payment fees. However, delivery within Sweden is free of charge when buying from our webshop. Outside the European Union, custom fees or other taxes and charges may be added to the purchase price as well as the additional price for shipping when ordering from outside Sweden.

Terms and conditions

Copyright permission notice

Copyright in the documents provided in this site (including, without limitation, the trademarks of MEHROTRAsthlm, MEHROTRA logos, graphics, text, photos, designs, icons, images, data and software) are owned by or licensed to MEHROTRAsthlm and its affiliates. You are authorised to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from MEHROTRAsthlm. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquirers please e-mail sofia@mehrotrasthlm.com.

Terms and conditions

Trademarks

Our trademarks include the MEHROTRAsthlm (MEHROTRA) name and logo. These trademarks may be used or registered in more than one country and your use of this website does not grant you any rights or permission to use our trademarks.

Terms and conditions

Privacy policy

All personal information saved on the site will be handled with utmost care. The information that we store will not be sold or used for any purposes other than ensuring the best service possible. It will solely be used to inform you about special offers and other marketing opportunities related to the different divisions of MEHROTRAsthlm. Your personal data may be disclosed to third parties only when it is necessary to fulfil the purposes described above. When registering with the site, you have the option not to receive any information from us at MEHROTRAsthlm. If you wish to end your MEHROTRAsthlm subscription, you may make these changes in your account settings or send an e-mail to info@mehrotrasthlm.com. State your name and e-mail address and a short description of the matter in the e-mail message.

All customers paying by card are subject to validation checks. MEHROTRAsthlm reserves the right to delay any order if fraud is suspected. For security reasons, we do not store any payment information in our database.

You have the right to review your information on file at any time. Your information can be accessed by sending an e-mail to info@mehrotrasthlm.com. If the data is incorrect or incomplete, you have the right to have the information corrected.

Terms and conditions

Resale policy

You may purchase products through MEHROTRAsthlm’s webshop for personal use only and not for resale. By placing an order through our webshop you certify that you are purchasing products for your own personal use and not for resale, and that you accept our general terms and conditions. We reserve the right to refuse orders for any reason without explanation.

Terms and conditions

Cookies

We use cookies. Cookies are pieces of information a website can send to your computer’s browser for recording – keeping purposes. We use cookies on our site to improve your browsing experience. In addition to use for statistical purposes, cookies identify your computer and allows the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The webshop cannot be accessed if cookies are disabled.

Terms and conditions

Links

The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

Terms and conditions

Colours

We cannot guarantee that colours on the website will be true to life. This depends partly on the colour settings of your computer and monitor.

Terms and conditions

Force majeure

In case of Force Majeure, MEHROTRAsthlm’s obligations will be suspended. The contract between you and MEHROTRAsthlm can, in such cases, be partially or fully terminated by yourself or by MEHROTRAsthlm. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Under such circumstances, MEHROTRAsthlm will attempt to resolve all issues in a timely manner.

Terms and conditions

Governing law

These terms of use are compiled in accordance with Swedish law. The laws of your country may differ from Sweden and there may be additional legal requirements to use this website. Users should comply with all applicable local and international laws and regulations regarding your use of our website.

Terms and conditions

Order policy

We reserve the right to limit the quantities of MEHROTRAsthlm products that we supply, and/or refuse any order that is unusual pr placed in bad faith.

If you have any questions at all please call or e-mail us at +46 701466061 or info@mehrotrasthlm.com

Terms and conditions

Shipping and delivery

MEHROTRAsthlm offers free shipping on all orders to Sweden

Service: Postnord
Expected delivery time if order is placed before 12am: 2 – 3 business days
Shipping from: Sweden

Postnord pick-up point

Your order will be delivered to a Postnord delivery pick-up point near the address stated by you at checkout. Delivery notifications will be sent via e-mail or text message when your order is ready for pick-up.

Important information

As soon as your order is shipped we will notify you and you will receive a shipping confirmation via e-mail or text message with your tracking number so that you can trace your order. Delivery times are provided as guidelines and do not take into account eventual delays caused by payment authorisation, and/or stock availability, and/or complications attached to the operations of the delivery firm.

Packages that have not been collected in time will be sent back to MEHROTRAsthlm. All fees in connection to unclaimed packages will be charged to the customer.

Terms and conditions

Return and exchange policies

You are always entitled to return your items within 14 days from the time of delivery. Returns are free of charge with MEHROTRAsthlm’s recommended return services only (see below).

For MEHROTRAsthlm to accept returns, the returned items must be essentially in the same condition in which they were sold and with any seals and tags intact. This does not apply if items were damaged or otherwise changed due to any measure necessary to examine them, or due to any other circumstance not related to the consumer.

Returning the item is free of charge using our return label. Please contact us at return@mehrotrasthlm.com if you would like to make a return, and we will send you a pre-paid return label by e-mail. Please note that the financial responsibility for the return is yours until the items reach us. In case you prefer to return your item with any other delivery service, please make sure that your parcel is returned with an insured and traceable shipment method and that you keep your receipt for the shipment. If the customer decides to return the product via a different service than the one provided by MEHROTRAsthlm, the customer will have to pay for the return themselves. For more information please see Shipping, Delivery and Return. If you have any further questions about your return please contact us by e-mail or telephone on return@mehrotrasthlm.com or +46 701466061.

MEHROTRAsthlm will repay the price of the returned item as soon as possible. The latest this will be done is within 14 days from the date the item was returned and received by MEHROTRAsthlm. The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.

MEHROTRAsthlm cannot administrate exchanges of items that are purchased from the webshop. If you want to purchase a different item or colour please return the purchased item and place a new order in the webshop.

Return Exceptions

MEHROTRAsthlm does not accept returns or exchanges on limited edition collections. Please contact us if you are unsure if this applies to your order info@mehrotrasthlm.com.
 

Important information

Items must be returned within 14 days of the delivery date (this means registered on the website and shipped within 14 days of delivery).Items must be returned to us in perfect condition.Make sure all products are exactly as you received them, with label still attached and all tags and care labels still in the packaging.We suggest that items are returned through MEHROTRAsthlm’s return service to ensure they are protected and insured during transit. Please contact us at return@merhotrasthlm.com if you would like to make a return and we will send you a pre-paid return label by e-mail.14 days free return.You may return the goods by any other secure transport. If this is the case the customer will have to pay return fees themselves. Contact us at return@mehrotrasthlm.com if you have any questions before making your return.Please note that the financial responsibility for the return is yours until the items reach us.

Returning your purchase

Please contact us at return@mehrotrasthlm.com if you would like to make a return and we will send you a pre-paid return label by email. Place the item(s) in the original MEHROTRA box. Place the MEHROTRA box in the original shipping box or any other freight bag and tape it securely.Place the return-shipping label sent to you via e-mail by us over the prior delivery information. Leave your parcel at your nearest Postnord service point. Returns are free of charge when returned with our pre-paid return label within 14 days. Please note that it may take up to 14 days for us to process and refund your return from the day that we have received the item.

Return address

MEHROTRA
Engelbrektsgatan 25
113 42, Stockholm
Sweden

Terms and conditions

Faulty products

MEHROTRAsthlm ensures that all products are checked through our quality control procedures before being dispatched to our customers. If you would find that despite our quality checks your item should be damaged or defective please contact us immediately at shop@mehrotrasthlm.com. Please note that any claim requires that you have not used the item inappropriately and that the item is not defect due to your conduct. You will receive a new item, or a full refund for the item including shipping costs (if paid by the customer) if the item is faulty due to production. If there would be no new one of the same item, we will refund you with the original amount paid for the damaged product (and return costs if paid by the customer), if the damaged product cannot be repaired.

Terms and conditions

Insurance

MEHROTRAsthlm insures each purchase during time in transit until it is delivered to you.

Terms and conditions

Unclaimed packages

MEHROTRAsthlm is entitled to charge the customer a fee if the package is not retrieved.

Terms and conditions

Company information

VAT-number: SE556626747101